Issues comps in accordance with department comp guidelines.Creates and maintains customer accounts using Harrah’s computer systems.Promotes and executes customer promotions flawlessly.Is knowledgeable about competitors’ programs and can make favorable comparisons.Ensures each customer interaction results in increased customer confidence in Caesars Rewards.Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Harrah’s every time.Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department’s customer service ratings.Resolves customer issues according to the Service Recovery model using Service Recovery tools.Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.Serves as Caesars Rewards and customer service role model for other employees.Greets and welcomes customers with a smile as a company representative.Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |